Terms of Use

1. Acceptance of terms

By using the site or platform you agree to these terms. If you use the service on behalf of an organization, you confirm you are authorized to do so.

2. Description of service

Devetrust is a fleet-management platform including live tracking, reports, rules, alerts, a driver app, and local compliance tooling. The platform evolves continuously; features may be added, changed, or withdrawn with notice.

We commit to holding your current plan's price at renewal: the contracted price is never raised without at least 30 days' notice before your renewal date and your explicit agreement to the new price. If your fleet's growth qualifies it for a higher tier, the move to that tier carries no additional activation fee.

3. Accounts and eligibility

Using the platform requires an account created by your organization. You are responsible for the confidentiality of your credentials and for all activity under your account.

4. Acceptable use

You agree not to:

• Use the service for any purpose contrary to Saudi law.
• Attempt unauthorized access to systems or other organizations' data.
• Interfere with the security or operational stability of the platform.
• Resell or provide the service to third parties without written authorization.

5. Intellectual property

All intellectual property rights in the platform and site content belong to Devetrust Advanced Systems. Your organization's data always remains owned by it.

6. Data export and termination assistance

You may request an export of your organization's complete data (vehicles, drivers, trips, and reports) in a machine-readable format (CSV or JSON) at any time during your subscription, through the Contact channels; we prepare it within 10 business days of the request.

When your subscription ends, your access to export your data stays available for a further 30 days. After that period, your data is securely deleted or anonymized per the retention rules on the Privacy Policy page — except where Saudi law requires longer retention (such as regulatory compliance records).

7. Service availability

We operate the platform on infrastructure we fully control and continuously monitor. We do not currently publish a formal service-level agreement or downtime credits; we commit to using commercially reasonable efforts to keep the service available, and to notifying you in advance of planned maintenance wherever practical.

8. Third-party services

The platform integrates with regulatory bodies (such as the transport authority's WASL platform and ZATCA's e-invoicing system). Activation of these integrations is subject to those bodies' requirements and takes place for your organization at onboarding.

9. Disclaimer of warranties

The service is provided "as is" and "as available" without implied warranties. We will exercise reasonable professional care, without warranting that the service is uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law, Devetrust is not liable for indirect or consequential damages arising from use of the service.

11. Indemnification

You agree to indemnify Devetrust against claims arising from your breach of these terms or applicable law.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in Riyadh have jurisdiction over any dispute.

13. Changes to the terms

We may update these terms; the last-updated date is shown at the top of the page. The version published on this page is the version in force.

14. Contact

For any inquiry about these terms, please use the channels on the Contact page.